ALRM.IO Privacy Policy

Effective date: January 14, 2026

This Privacy Policy explains how ALRM.IO (“ALRM.IO,” “we,” “us,” or “our”) collects, uses, and shares information when you use the ALRM.IO mobile application and related backend services (collectively, the “Services”). ALRM.IO is a product of our parent company, Stevens Water Monitoring Systems, Inc. (“Stevens Water”).

Scope

This policy applies to the Services, including the mobile app, related websites, and customer support interactions. If you do not agree with this policy, please do not use the Services.

Information We Collect

Information you provide

• Account and profile data. Contact details, organization information, user roles, and other details you provide when registering or managing your account.
• Customer support content. Information you provide when contacting support, including messages, attachments, and troubleshooting details.

Information collected automatically

• Alarm and monitoring data. Sensor readings, alarm thresholds, alert history, and other operational data you submit or generate while monitoring assets.
• Device and app data. Device identifiers, push notification tokens, app version, language and time zone settings, and diagnostic logs used to deliver notifications and troubleshoot issues.
• Usage data. Interaction data such as screens viewed, feature usage, and timestamps to improve performance and reliability.

How We Use Information

• Provide, operate, and maintain the Services.
• Send alerts, notifications, and operational messages.
• Analyze performance, reliability, and usage trends.
• Respond to support requests and troubleshoot issues.
• Comply with legal obligations and enforce our terms.

Legal Bases for Processing

Where required by law, we process personal information based on one or more of the following legal bases: performing a contract with you, our legitimate interests in operating and improving the Services, compliance with legal obligations, and your consent where applicable.

How We Share Information

We share information only as needed to provide the Services or as required by law, including with:

• Service providers that host, maintain, or support our infrastructure and tooling.
• Notification providers that deliver email, SMS, or push alerts.
• Professional advisors and authorities when required by law or to protect our rights.

We do not sell your personal information.

Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data by contacting us.

Your Choices and Rights

You can update account details, manage notification preferences, or request data access or deletion through the app or by contacting us. Depending on where you live, you may have additional rights such as requesting a copy of your information, correcting inaccurate data, objecting to processing, or restricting certain uses. We will respond to verifiable requests in accordance with applicable law.

International Data Transfers

If you access ALRM.IO from outside the country where our servers are located, your information may be transferred across borders. We apply appropriate safeguards to protect your information.

Security

We use administrative, technical, and physical safeguards designed to protect information from loss, misuse, or unauthorized access. No system is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this policy from time to time. We will update the effective date and provide notice within the app or via email when required.

Contact Us

For questions or requests about this policy, contact us at privacy@alrm.io. You may also contact our parent company, Stevens Water Monitoring Systems, Inc., for privacy inquiries related to ALRM.IO.